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摘要
课题目标是设计并实现一个B/S体系结构的企业客户服务与产品管理系统。结合实践，理解网页开发技术和数据库的基本知识，学习相关开发工具和应用软件，熟悉系统设计的过程，熟练掌握网络数据库编程方法,本系统用JSP技术来编写本系统，数据库用SQLSERVER 2000来连接系统。
本论文主要是对客户管理、加工管理、产品管理、投诉反馈、售后回访、事务提醒等功能实现，涵盖知识面广，可有效地提高学生综合运用所学知识分析解决问题的能力，增强学生对事物的理解与掌握能力，培养学生掌握科学的研究方法，正确的设计思想，独立思考，勇于进取，探索创新，为今后进一步学习与工作奠定了良好的基础。
关键词：计算机技术；企业客户服务及产品管理系统；JSP
Abstract
The topic goal is designs and realizes a B/S architecture enterprise customer service and the product management system. The union practice, understood that the homepage development technology and the database elementary knowledge, the study related development kit and the application software, the familiar system design’s process, masters the network database programming method skilled. this system arranges the comp book system with the JSP technology, the database uses the SQLSERVER 2000 connected systems. The present paper mainly involves the software, the database and the networking and so on. The covering aspect of knowledge is broad, but enhances the student to synthesize the utilization effectively to study the knowledge analysis to solve the question ability, strengthens the student the understanding with to grasp ability to the thing, trains the student to grasp the science the research technique, the correct design concept, the independent thinking, dares enterprising, the exploration innovation, will further study and the work for the present has laid the good foundation.
Key words: Computer technology; Enterprise customer service and product management system; JSP
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